If a solution is found, the steps to be taken to resolve the issue will be displayed. These results are uploaded to Microsoft servers for processing. The Analysis session will scan your system to identify solutions if any. And along the way, if you find that you need some help, simply click the Escalate button to turn your work into a Support Request – for which charges would apply. The Work Items feature will allow you to track your research as you are resolving your problem.

It offers a Guided Search that will help you find the most suitable content and tools to address your problems and help you in troubleshooting the task.